Customers Come First
Seven Corners exists to protect people while they are away from home. Since the onset of COVID-19 and its impact on travelers, we learned we need to do a better job helping customers when they need us.
Our Right Way to Travel Customer Pledge
We are committed to serving you, and we are digging in to improve services and products, so you can travel the right way — the safe way.
Our pledge ensures we meet these goals:
- Deliver an experience you love.
- Deliver fast service.
- Create and deliver services and products that are
helpful and easy for you to use.
Our Right Way to Travel pledge is based on our company values:
- Customers come first.
- We innovate.
- We do the right thing.
- We own the solution.
- We are precise.
COMMUNICATION IMPROVEMENTS
Text Us! Use +1-888-655-1402 to text instead of calling, emailing, or chatting.
WhatsApp is a great tool. Message +1-317-430-1140 to contact us from all over the world.
Video Chat is available when you contact our medical assistance team. This team often helps customers who are dealing with an emergency, and it’s helpful to connect via video.
SELF-SERVICE CENTER
Many of our customers requested more self-service options, and we delivered, with plans for more on the way.
- File a Claim
- Cancel your plan
- Update your contact information
- View plan information
NEW PRODUCTS FOR NEW WAYS TO TRAVEL
COVID-19 COVERAGE
We created new international travel medical plans. They have the same coverage as our existing plans, and they also cover COVID-19 medical expenses.
CUSTOMER LOYALTY PROGRAM
Navigator Alliance is our new customer loyalty program. It’s free, and you receive benefits and services, including:
- A free luggage tracker.
- Savings on health and wellness services, including telehealth, prescriptions, and more.
- Access to a hotel pricing tool to help you save money.
- A dedicated phone line to contact us about travel insurance benefits and claims.
COMMUNITY SERVICE
Our Travel with Purpose program gives customers the option to direct a $1 donation to one of 13 nonprofit organizations that work for good around the world. Learn about Seven Corners’ plan to give back!
Looking to the Future
We're always looking for ways to improve! Faster claims processing, easier online claim filing, upgrades to your Seven Corners account area and our mobile app, and an enhanced medical provider search are a few of the improvements just around the corner.