CEO-calls-customer

Seven Corners CEO Reaches out to a Customer

  • Angela Borden

 

When you leave a review for a company, whether good or bad, you walk away thankful for the opportunity to share your thoughts. You usually don’t expect the company to take any action regarding your review nor do you expect to hear from them.

Recently, our CEO, Justin Tysdal, took a different approach with a customer review  — he reached out directly to the customer to say thank you and to learn more.  

 

On April 5, 2017, Bernice M. of Colorado left this review for Seven Corners:

"WOW!!! Your company set a new standard for customer service, and it's a very high standard indeed. I have NEVER been treated with such courtesy, professionalism, and care by any company!!! This is not hyperbole, but the voice of someone who has had to spend a lot of time screaming into the phone, bursting into tears, writing very bad reviews, and generally, being treated like most people get treated. Please keep up the excellent work, and commend every agent and representative I have worked with on this claim for their wonderful customer service!"

Earlier this summer, Justin phoned Bernice and chatted with her about her experience with us and her experience with insurance companies in general. “Because Bernice’s review was so positive and because she took the time to provide details and explain her thoughts, I wanted to talk with her to learn more,” said Justin. “It’s important to thoughtfully consider all customer feedback, and we do at Seven Corners. Over the past year, we have been placing an even greater emphasis on obtaining and carefully considering our customer reviews.”

Bernice told Justin that she has a lot of experience filing different types of insurance claims, and filing a claim with Seven Corners was easy. Also, she said the experience was pleasant because everyone she spoke with treated her with concern and compassion.

Bernice filed a missed connection claim after her arriving flight was delayed 8 hours, causing her to miss a connection. She interacted with several Seven Corners employees, calling to update her trip cost before the trip, then later calling with questions about her plan benefits and how to complete the claim form. 

“It was great to talk with Bernice,” said Justin. “She is a world traveler who has visited many interesting places, including Antarctica, Greenland, China, and more! I appreciate the time she took to write her review and speak with me. Her thoughts emphasize what we already know to be true about customer service. We are here to help them and treat them with compassion while doing so.”

Jul 17, 2017


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