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Apr 19, 2017 | Return to list ↩

Customers come first at Seven Corners.

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You may already know that one of Seven Corners' core values is "Customers Come First." We recently talked about our focus on customers, including you and the consumers who use our plans.

We are still hard at work, ensuring that this core value is at the heart of all we do. To tackle this goal, we evaluated our service levels from a big picture view and then drilled into the details, ultimately implementing new processes and improving others.

And now, the results are in!

  • Average Google rating for service & overall customer experience improved over 300% in 10 months.
  • Our Google rating is now 4 stars.
  • Claims are processed in less than 10 days.
  • Trip Cancellation claims are processed in less than 5 days.
  • One-call resolution for more than 85% of all calls — this means no additional follow up is needed to meet the member’s need.

Stay tuned for more improvements to come as we continue to make a difference by putting customers first!

Seven Corners Exhibits at RIMS

We’re thrilled to participate in RIMS, the leading risk management and insurance event hosted at the Pennsylvania Convention Center April 24 - 26.

RIMS is an annual event hosted by The Risk Management Society, a professional association dedicated to advancing the practice of risk management. RIMS represents over 3,500 industrial, service, nonprofit, charitable and governmental entities.

If you are attending RIMS, visit us at Booth 308 and learn more about our travel solutions and Duty of Care products. You can also enter our contest for a chance to win a $5,000 travel voucher for a trip of your choice, along with Seven Corners trip protection!

To learn more or to contact our RIMS team, visit sevencorners.com/RIMS

Not attending RIMS but want to learn more about duty of care? Our white paper will answer your questions about business travel and how to mitigate the risks.

Download Duty of Care white paper →

 

Agent Update Archive
Effective today, we are storing our agent updates for 2017 on the agent site. You can access them at sevencorners.com/agent/ by choosing the Newsletters tab from the top right menu of options.

You can locate topics in the updates by using the search box to find specific topics.

Reminders & Updates

Liaison Continent & Liaison Majestic plan updates were effective 4.18.17.

In case you missed the notification in the last update, here's a quick summary:

Liaison Continent

  • Acute Onset of Pre-existing Conditions fell from $45,000 to $25,000 for medical expenses.
  • The pre-certification penalty is now 25% and applies only to expenses incurred in the United States.
  • The definition of pre-certification was updated to include additional medical expenses.
  • The daily rate increased a small amount for medical trend increase.
Liaison Majestic
  • The new pre-certification requirement for Liaison Continent was added to Liaison Majestic.
  • The daily rate increased a small amount for medical trend increase.
For both products, existing members will renew onto the new plan. They have received an email notification about the plan change.

We're going green for product fulfillment.

Effective June 1, we will no longer provide physical fulfillment material for all retail plans except major medical.

If you or your client need physical fulfillment materials such as an ID card, please email policy@sevencorners.com or call our administration team at 800-335-0611.

Shareable Content

Need a way to explain how and why travel insurance is important for travelers? Feel free to share this blog with your clients. In it, a traveler explains why buying travel insurance was a good decision for her.

A first-hand perspective is often easier for a consumer to understand than a general  explanation of how and why travel insurance is a good investment.

Share Why Buying Travel Insurance Was One of My Best Decisions on:

Facebook »

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Seven Corners, Inc. 303 Congressional Boulevard, Carmel, IN 46032 USA

Toll free: 1-800-335-0611 Local: 0-317-575-2652

Copyright © 2017 Seven Corners, Inc., All rights reserved.
 



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