Ashley Fritz | Jun 14, 2021
We at Seven Corners are dedicated to the satisfaction of our customers and place customer care as our top priority. This is why we are constantly making improvements to the ways in which we interact with you, our customers, to ensure that you receive the highest level of service in the industry. With our recent launch of the 24/SEVEN customer service guarantee, we pledge that customers come first. The seven pillars of the 24/SEVEN customer service guarantee guide our approach to making this happen.
A key pillar of the 24/SEVEN customer service guarantee is a responsive and timely claims process for customers needing to submit a claim. We have reevaluated our claims processes and taken steps to make the experience easier, more intuitive, and your own. Our Claims Your Way initiative is a continuation of all preceding customer-focused initiatives that aims to personalize claims filing. We understand that filing a claim can be new, and we want to provide you each tool necessary to simplify the process.
Our new Claims Your Way experience features:
·The ability to initiate a claim on our website, by mail, by fax, via the mobile app as well as over the phone with an experienced customer service advocate
·The ability to indicate how you would like to be updated on status – by email or phone
·An individually assigned licensed claims advisor with dedicated phone and email contact information that will work with you through completion of a claim
·Improved online claim status experience through your online customer account featuring an enhanced Claim Tracker giving easy access to claim status, advisor messages and a document library with all of your claim documentation.
The Claims Your Way experience supports our promise to put customers first. We are excited to continue enhancing the customer experience to help you travel safely and confidently. The 24/SEVEN customer service guarantee pledges to provide you with premium assistance when you need it, and now the Claims Your Way initiative allows you to receive that assistance in a way that is customized to you.