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Leading Travel Insurer Launches Specialized Programs to Better Serve Customers’ Travel Needs

| Mar 17, 2021

Seven Corners, a global travel insurance company, introduces their 24/SEVEN customer service guarantee, focusing on the customer experience

Carmel, Ind. (March 15, 2021) – Seven Corners, a leading travel insurance and specialty benefits management company, recently launched 24/SEVEN, their customer service guarantee that ensures the customers’ experience is the organization’s highest priority. Customer questions during the COVID-19 pandemic brought about key insights for Seven Corners to evolve their business model and provide the highest levels of customer service. 24/SEVEN allows consumers to travel confidently, with support from the time of policy purchase through their safe return home.

The 24/SEVEN customer service guarantee ensures:

  • An easy purchase process
  • Daily purchase assistance from the Seven Corners’ sales team
  • Timely and relevant information shared via email from time of purchase through time of departure and return home
  • 24/7 access to Seven Corners’ Customer Service team
  • Tools and technology that allow travelers to connect with Seven Corners’ assistance through their online account, mobile app or through a text/chat channel
  • 24/7 travel assistance services with the ability to video chat with the Assist Services team
  • Responsive and timely claims processes

“Since the onset of the COVID-19 pandemic and its impact on travelers, we recognized we needed to do more for our customers during this challenging time,” said Jeremy Murchland, Seven Corners president. “24/SEVEN is our commitment to industry-leading customer service to ensure that customers have the best travel insurance coverage and receive the highest form of customer service and assistance when they do feel comfortable to travel again.”

Over the past year, Seven Corners has focused on building processes and technologies to better serve customers, and 24/SEVEN is a continuation of previous initiatives to better serve customers’ needs. Launched in 2020, The Right Way to Travel was Seven Corners’ customer pledge to deliver timely and helpful services and innovative products that are beneficial and easy to use. As part of that pledge, Seven Corners created Navigator Alliance, a customer loyalty program with a variety of free benefits and services. Additionally, Seven Corners created Travel with a Purpose so customers can use their travel insurance purchase to leave their mark on a cause that is meaningful to them.     

Seven Corners’ Right Way to Travel pledge provided guidance as to how Seven Corners sells, services and rewards customers. Navigator Alliance is based on that pledge and offers free benefits like WellCard Health, providing savings of up to 50% for U.S. health and wellness care, and a free luggage tracker from TraceMe. An exclusive Navigator Alliance customer service phone line is also provided, with plans for additional travel-related partnerships in the future.

Through Travel with a Purpose, Seven Corners donates $1 for every policy sold, with each customer selecting the charity that receives the donation. Customers have 11 options to choose from, with the available charities focused on needs such as food scarcity, equity and inclusion, education, animal wellness, justice and veterans’ needs. The selection of options will be refreshed quarterly.  

“As a travel insurance company, Seven Corners exists to provide health, safety and security for people who are traveling domestically and internationally,” added Murchland. “In our work, we help people all over the world navigate difficult situations, and our 24/SEVEN initiative will assist in furthering that. We are also striving to share our heart for making a difference by donating funds, time and helping hands to people in need. We are proud to do this through our new programs like Travel with a Purpose and Navigator Alliance.”  

About Seven Corners

Founded in 1993, Seven Corners, Inc. is an innovative and service-focused travel insurance and benefit management company that serves a global market. Based in Carmel, Ind., the company offers customized travel insurance solutions and 24/7 emergency medical and travel assistance services for individuals and groups. Seven Corners also administers health care benefits for select U.S. government programs.

 

Media Contact:

Paige Liston

630.460.4456

pliston@bohlsengroup.com

 

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