The Pandemic Halted the Travel Industry but Couldn’t Ground Seven Corners
Cheryl Reed | Jun 22, 2021
The pandemic upended nearly every business in the world, none perhaps more than the travel industry. With cities across the globe sheltering in place and airlines grounded, Seven Corners saw two of its three revenue streams impacted overnight.
Some company leaders might have panicked a bit, or at least swallowed hard as 2020 played out. But Seven Corners’ founders have mastered the art of recognizing trends and adapting to monumental change.
Founders Jim Krampen and Justin Tysdal thought the travel insurance segment was an untapped market and launched their solution in 1993. A year later, the first travel app was born, then Expedia hit the market the next year. Suddenly the idea of using a travel agency to book trips seemed outdated. But Jim and Justin didn’t fold their traditional travel tent. They embraced technology and evolved to meet the new challenges of the then-emerging digital travel space.
Working with their carrier partners, Seven Corners was the first-to-market in developing a COVID coverage product solution for its travel insurance plans. Also, the technology and operations teams quickly introduced customer-focused initiatives like implementing WhatsApp to communicate with clients overseas and relying on Salesforce to manage sales and customer service from home. The Carmel-based company has grown steadily, employing nearly 140 people, and they are actively hiring today.
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