INDIANAPOLIS--(BUSINESS WIRE)--Seven Corners, Inc., an innovative international travel insurance and specialty benefit management company, today announces the extension of call center hours to better accommodate its customers. Due to an increase in demand, the sales call center will be open from 8 a.m.–10 p.m. EDT Monday through Friday and 10 a.m.–8 p.m. EDT Saturday and Sunday effective immediately.
The increase in demand comes after record sales during Seven Corners’ first quarter and a revitalization of the customer experience. In May 2016 the company set a goal to improve the customer journey and held extensive customer service and product offering training. With better customer-centric processes in place, the company experienced the following results in Q1:
- Average Google rating for service and overall customer experience improved more than 300 percent in 10 months with a consistent rating of 4.5 stars
- Overall volume of reviews has increased by over 1000 percent in the past 10 months
- Achieved “one-call resolution” for more than 85 percent of calls
“Since we have made changes to the customer journey we’ve seen dramatic improvement in all aspects of our business,” said Justin Tysdal, CEO of Seven Corners. “By meeting and exceeding the needs of both our current and future customers, we are creating even more opportunities to improve the customer experience and deliver high-quality travel and medical insurance. As a result, we’re extending our sales center hours to meet the increased demand for our products.”
Seven Corners created an integrated cross-functional team within the organization in order to improve the customer journey, removing barriers to success and motivating the company to pursue perfection. The company implemented a third-party call monitoring service for training and feedback to ensure expectations were understood and achieved.
Last year Seven Corners kicked off a flurry of senior-level new hires geared toward meeting growth and expansion goals. Seven Corners is a member of the US Travel Insurance Association (UStiA) and is an A+ rated Better Business Bureau accredited company. To learn more about Seven Corners and its product offerings, visit SevenCorners.com