If you need to cancel or change your plan, we're here to help. Please follow the instructions below carefully, and we will handle your request as quickly as we can.
Send your request to firstname.lastname@example.org with the following information:
Examples of plan changes include: a name change, address change, trip date change, beneficiary change, passport change, other changes.
A member of our team will contact you within one business day of receiving your email. Please understand that in some cases, we will not be able to make updates to your plan, because we must follow the requirements stated in your plan document.
Send your request to email@example.com with the following information:
Cancellations take approximately seven business days to process. We will send you a confirmation email, and your refund will be returned to you in the same manner it was paid. Please understand that when we process refunds, we are required to follow the requirements stated in your plan document.
Please do not submit multiple emails for the same inquiry, as this could delay processing of your request.