Customer Service Award

And the Award Goes to…

  • Katherine Goens
Feb 09, 2018

Recently, the Stevie Awards named the finalists for their Sales & Customer Service award, and Seven Corners was nominated as a finalist in the Customer Service Team of the Year – Recovery Situation category. This category identifies “service teams who have demonstrated exceptional skills in recovering either an individual case or in rebuilding an underperforming service department”.

The Stevie Award is a coveted business title awarded to organizations and individuals from more than 60 nations that demonstrate outstanding performance in their category. As a finalist, each nominee will receive either a Bronze, Silver or Gold Stevie Award at the official award ceremony on February 23 in Las Vegas, Nevada.

“We are thrilled to be recognized as a finalist for the prestigious Stevie Award. Fueled by our core value, Customers Come First, the entire Seven Corners organization poured their time, energy and passion into understanding our customers and their needs and then used that insight to dramatically improve their experience. This nomination from The Stevie Awards is a significant team achievement we are honored to receive.” – Amy Brown, Seven Corners COO

Over the past year, Seven Corners took dramatic steps to increase focus on delivering excellent service to customers. What was once a mere goal, became a daily, conscientious priority exemplified through all departments. We thoroughly analyzed customer feedback to identify and combat common issues, conducted user-testing to ensure consumer satisfaction, simplified and improved our processes, and introduced and executed various other customer-centric initiatives.

Internally, it was clear that customer service had become a strength of the company, but it surfaced externally as well. In the past twelve months, Seven Corners’ Google rating jumped a massive 280% from a 1.5 to a 4.2, Trust Pilot scores haven’t wavered beneath 8.5 (out of 10) and we’ve maintained an A+ rating from the Better Business Bureau.

It required demanding work, perseverance and determination from everyone at Seven Corners but that’s what made this nomination possible!

Read the full press release here.

 

About the Author

Katherine Goens

Katherine joined the Seven Corners marketing team early January. She graduated from Butler University in 2017 with a degree in Strategic Communications and a minor in Spanish. Apart from work, she loves to spend time with family and friends, travel, run, and the occasional Netflix binge.

Read more of Katherine ’s blogs

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