Frequently Asked Questions (FAQ)

Visit sevencorners.com/claims for instructions on how to file a claim.

PHI is protected health information, which is information protected by law that cannot be released to anyone except the patient without the patient’s consent. This affects data as simple as email addresses and as complex as medical records.

The Health Insurance Portability and Accountability Act (HIPAA) is a law to protect patients’ privacy, to protect this PHI. Because all health plans must follow HIPAA regulations, we cannot release this information to someone other than the patient without a signed PHI disclosure form.

To allow Seven Corners to discuss Protected Health Information with a person you choose, complete the Privacy Disclosure form on our website. This form is also included with most plan documents.

• If you want someone other than yourself to call us for a status on your claims.
• If you want someone other than yourself to make changes to your policy. 

If you’re calling for your own information, you won’t need to complete this form. And you don’t need it to ask general questions or for questions about benefits.

If your child is under 18 years of age, you do not need a PHI disclosure form to discuss their PHI information with us.

If you prefer, while you are on the phone with us, you can give permission for us to talk with another person about your PHI (they must be on the phone, too). We can accept this as a one-time authorization to provide the information, but only for that one call, not for the future. So, you may want to complete the Privacy Disclosure form to make things easier.