Coronavirus

LAST UPDATED 3/23/2020

As the situation with the Coronavirus (also known as COVID-19) outbreak evolves, we are working to provide information that will be helpful if you are considering purchasing travel insurance and if you already purchased a plan and have questions about coverage.


Frequently Asked Questions (FAQs)

  • I need to cancel my trip. Who do I contact first?
  • I have rescheduled my trip. Can I change my travel insurance coverage period?
  • I am not going on my trip, and my travel providers refunded my trip expenses. Can I cancel my travel insurance?
  • What if the airline cancels my flight due to the Coronavirus?
  • How do I update my name, email address or phone number for my travel insurance?
  • What if I contract Coronavirus while I’m on my trip?
  • Why can’t I receive a refund for the money I paid for my RoundTrip plan if I’m outside of the free look period?
  • I’m stuck outside my home country, and I cannot get home. How do I extend my travel insurance so I am covered?

I need to purchase insurance:

Trip Cancellation Coverage

Airline Reissue Fee — Under Trip Cancellation, you may receive this benefit:
If Your Travel Supplier cancels your trip, a benefit will be paid up to a maximum of $75 for the reissue fee charged by the airline for the tickets. You must have covered the entire cost of Your Trip including the airfare cost.

Airline Reissue Fee is available on all RoundTrip plans »

Cancel for Any Reason (CFAR) — If travelers purchase CFAR within the required time frame, it could apply and allow the insured to cancel for fear of traveling, provided they meet the requirements for CFAR.

CFAR is an optional benefit you can add to RoundTrip Choice or RoundTrip Elite for an additional cost. This benefit is not available in all states. Our quick quote will offer the benefit to you it if is availablein your state.

CFAR pays 75% of your nonrefundable trip cost if you cancel your trip for any reason you choose.

You must meet these requirements to make a CFAR claim with our RoundTrip plans:

  1. Cancel your trip 2 days or more before your scheduled departure date (your trip start date).
  2. Buy the insurance plan with CFAR coverage within 20 days of the date your initial trip deposit is received.
  3. Insure all nonrefundable prepaid trip costs (including the cost of subsequent travel arrangements added to your trip within 15 days of paying for them).

To purchase CFAR select: RoundTrip Choice or RoundTrip Elite »


Trip Interruption Coverage

Benefits may include coverage for Trip Interruption if an insured interrupts their trip for an applicable covered reason. Possible covered reasons include:

  • Quarantine

Trip Interruption is available on all RoundTrip plans »


Trip Delay Coverage

Benefits may include coverage for Travel Delay if an insured is delayed the required amount of time (stated in the plan document) for an applicable covered reason. Possible covered reasons include:

  • Any delay of a Common Carrier (the delay must be certified by the common carrier)
  • Quarantine

Trip Delay is available on all RoundTrip plans »


Missed Connection

Benefits may include coverage for Missed Connection. To trigger this coverage, an insured must miss a cruise or tour departure due to a delay for the required time length (stated in the plan document) if the delay is caused by a covered reason. Covered reasons that could apply include:

  • Any missed connection of a common carrier (the delay must be certified by the common carrier)
  • Quarantine

Missed Connection is available on all RoundTrip plans »


Travel Medical Insurance

  • If you become ill with Coronavirus and see a doctor and/or go to the hospital during a trip, your medical expenses can be covered.
  • If you require an emergency medical evacuation and repatriation due to Coronavirus, this can be covered.

*Note: The ability for Seven Corners to execute an emergency medical evacuation and/or repatriation may be limited due to travel and other restrictions. Some emergency evacuation providers and airlines have restricted and eliminated their services in specific areas.

Purchase a travel medical plan:

I have insurance:

Trip Protection: RoundTrip Economy, Choice, or Elite

Trip Cancellation Coverage

Airline Reissue Fee — Under Trip Cancellation, you may receive this benefit:
If Your Travel Supplier cancels your trip, a benefit will be paid up to a maximum of $75 for the reissue fee charged by the airline for the tickets. You must have covered the entire cost of Your Trip including the airfare cost.

Our trip protection plans do not include a specific covered reason that will allow you to cancel your trip for fear of travel due to COVID-19.

Can I buy Cancel for Any Reason (CFAR) now?

CFAR is an optional benefit you can add to RoundTrip Choice or RoundTrip Elite for an additional cost. CFAR pays 75% of your nonrefundable trip cost if you cancel your trip for any reason you choose.

You can buy CFAR if you add it to your RoundTrip Choice or RoundTrip Elite plan within 20 days of the date your initial trip deposit is received. CFAR is not available on RoundTrip Economy.

Additionally, you must meet these requirements to make a CFAR claim with our RoundTrip plans:

  1. Cancel your trip 2 days or more before your scheduled departure date (your trip start date).
  2. Insure all nonrefundable prepaid trip costs (including the cost of subsequent travel arrangements added to your trip within 15 days of paying for them).

Contact our sales team to find out if you can add CFAR to your existing plan.
Toll Free: 1-800-335-0611 or email sales@sevencorners.com

Trip Interruption Coverage

Benefits may include coverage for Trip Interruption if an insured interrupts their trip for an applicable covered reason. Possible covered reasons include:

  • Quarantine

Trip Delay Coverage

Benefits may include coverage for Travel Delay if you are delayed the required amount of time (stated in the plan document) for an applicable covered reason.

Possible covered reasons that could apply for COVID-19 include:

  • Any delay of a Common Carrier (the delay must be certified by the common carrier)
  • Quarantine

Missed Connection

Benefits may include coverage for Missed Connection. To trigger this coverage, you must miss a cruise or tour departure due to a delay for the required time length (stated in the plan document) if the delay is caused by a covered reason.

Covered reasons that could apply for COVID-19 include:

  • Any missed connection of a common carrier (the delay must be certified by the common carrier)
  • Quarantine

Travel Medical: Liaison Travel Medical, Wander Frequent Traveler, Inbound USA, Explore North America, and Liaison Student.

Travel Medical Insurance

  • If you become ill with Coronavirus and see a doctor and/or go to the hospital during a trip, your medical expenses can be covered.
  • If you require an emergency medical evacuation and repatriation* due to Coronavirus, this can be covered.
  • If you reside in New York, Colorado, Maryland, or South Dakota, benefits on your plan may include coverage for a Missed Connection related to COVID-19.
    • To trigger this coverage, you must miss a cruise or tour departure due to a delay for the required time length (stated in the plan document) if the delay is caused by a covered reason.
    • Covered reasons that could apply for COVID-19 include:
      • Any delay of a common carrier (the delay must be certified by the common carrier)
      • Quarantine

*Note: The ability for Seven Corners to execute an emergency medical evacuation and/or repatriation may be limited due to travel and other restrictions. Some emergency evacuation providers and airlines have restricted and eliminated their services in specific areas.

I have insurance and need to file a claim:

 

Additional resources for inquiries about the Coronavirus:

Purchasing Assistance

Help with a purchase, quote, or product question.

Mon - Fri, 8 a.m. – 10 p.m. EDT
Sat - Sun, 10 a.m. - 8 p.m. EDT

Toll free
1-800-335-0611

Worldwide 
317-575-2652

Collect
317-818-2809

Email
sales@sevencorners.com