Frequently Asked Questions (FAQ)

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What is travel insurance?
What type of travel insurance do I need?
Does my health insurance follow me when I travel?
Is there travel insurance for visitors traveling to the United States?
How do I choose a travel insurance plan?
Will my credit card provide coverage for me when I travel?
How much does travel insurance cost?
What are the most important considerations when you are buying travel insurance?
What documents do I receive when I buy a travel insurance plan?
What should I do if I lose my travel insurance documents?
What is an underwriter?
What does Seven Corners do?
What should I do if I need to make a change to my plan after I bought it?
What should I do if there is an emergency while I'm traveling?
What should I do if I need to extend my coverage for a longer time period?
How do I file a claim?
How do I check the status of my claim?
Where can I find claim forms?
How will my travel insurance claim be paid?
I want a friend or relative to discuss my travel insurance claim with you and check on the status. What do I need to do?
What if I paid for my medical bills in a foreign currency and my doctor's receipts are in a foreign language?
Can I ask you to reimburse someone other than me for my claim?
How do I appeal my claim?
What is PHI?
Where are PHI forms located?
When do you need a PHI form?
When do you not need a PHI form?
Do you need a PHI form for children?
Can I authorize permission one-time to provide health insurance information?
What are covered reasons?
What is Cancel for Any Reason?
What are pre-existing conditions?
Are pre-existing conditions covered by trip protection plans?
What is my initial trip deposit date?
How much trip protection should I buy?
How do I cancel my RoundTrip protection plan?
Can I put travelers on my trip protection plan who are not family members?
What steps do I take if I need to change my trip dates or other details?
What is a trip protection plan?
What is trip cancellation coverage?
What is trip interruption coverage?
What type of protection do the RoundTrip plans provide for my belongings?
What should I do if there is an emergency?
What information do I need to provide with a baggage and personal effects claim?
How do trip protection plans protect my trip cost?
What is my purchase date and what is my effective date?
What type of medical expenses do RoundTrip plans provide?
What does the trip delay benefit cover?
What are non-refundable, prepaid trip costs?
Do I call you if I need to change my flight?
Are there travel destinations you do not cover?
Who can buy a trip protection plan?
Can the trip cost be moved from one person to another on the protection plan?
What type of information do I need to provide for a baggage delay claim?
What amount should I enter for trip cost when I buy a trip protection plan?
Can a group of people put the group’s entire trip cost on one person’s trip protection plan?
What can I do in the Seven Corners mobile app?
How do I log into the Seven Corners mobile app?
Can I extend my insurance coverage using the mobile app?
What can't I do in the Seven Corners mobile app?
Where can I download the Seven Corners app?
What does it mean to file a claims appeal?
Who decides if a claim is denied?
How do I contact Seven Corners to appeal my claim?
How do I file a written appeal?
What information is required to file a written appeal?
What should I do if my appeal was closed because of lack of supporting documentation?
When will I find out if my appeal is approved?
Where can I seek medical help?
Does travel insurance cover physical activities and/or sporting activities?
What happens if I need to seek medical treatment on the weekend or late at night?
What should I do if I can't pay for my medical expenses while receiving treatment?
What is a guarantee of payment?
What if the local medical facilities cannot provide the medical treatment I need?
What is involved in a medical evacuation?
What are the different types of emergency travel assistance?
What should I do if my loved one has passed away?
How does a travel medical plan work with my domestic insurance when I'm traveling to a country outside of the U.S.?
What is a Schengen Visa?
Do I need a Schengen Visa?
If I am traveling overseas, do I have to contact Seven Corners first if I need medical care?
How expensive are medical costs abroad?
What do I need to submit with my travel medical claim ?
What type of information do I need to provide when I file my claims?
What is Travel Assistance?