File a Claim

We are currently experiencing higher-than-normal contact volume due to questions regarding coronavirus (COVID-19).
Try our self service options before you call »
Read about Coronavirus and coverage.

We’re sorry you have to file a claim, but we’ll try to make submitting your claim as easy as possible.

What plan do you have?

Tip: Before you start, gather all your trip related documents to support your claim.

Understanding the Claims Process

VIDEO: The Top Four Most Denied Travel Insurance Claims

Learn how you can steer clear of them.

Trip Protection Claim

For faster service we recommend you file online for these types of claims:

Trip Cancellation »
Baggage »
Trip Delay, Trip Interruption, Missed Connection »

If you prefer to fill out a PDF or print the claim, follow these instructions:

Gather your receipts, reports, and any other paperwork related to your claim.
Use this document reference guide to help figure out what documents you need to gather.
Select and complete the appropriate proof of loss form. You may fill out the claim form in Adobe Acrobat (PDF) or print the form to complete your claim. (How do I save a PDF form?)
- Cancellation, Interruption, Delay, or Missed Connection Claim: English, Español
- Baggage Claim: English, Español
- Medical: English, Español
- Rental Car: English
Submit your proof of loss form and other paperwork here:

Understanding Trip Insurance

VIDEO: How Does Trip Insurance Help Me?

Trip insurance has 3 key benefits.

One Travel

Gather your receipts, reports, and any other paperwork related to your claim.
Use this document reference guide to help figure out what documents you need to gather.
Select and complete the appropriate proof of loss form. You may fill out the claim form in Adobe Acrobat (PDF) or print the form to complete your claim. (How do I save a PDF form?)
Submit your proof of loss form and other paperwork here:

Understanding Trip Insurance

VIDEO: How Does Trip Insurance Help Me?

Trip insurance has 3 key benefits.

EF Tours Claim

For faster service we recommend you file online:

Trip Cancellation »
Baggage »
Trip Delay, Trip Interruption, Missed Connection »

If you prefer to fill out a PDF or print the claim, follow these instructions:

Gather your receipts, reports, and any other paperwork related to your claim.
Use this document reference guide to help figure out what documents you need to gather.
Select and complete the appropriate proof of loss form. You may fill out the claim form in Adobe Acrobat (PDF) or print the form to complete your claim. (How do I save a PDF form?)
Submit your proof of loss form and other paperwork here:

Understanding the Claims Process

VIDEO: How Does Trip Insurance Help Me?

Trip insurance has 3 key benefits.

Travel Medical

Gather your receipts, reports, and any other paperwork related to your claim.
Use this document reference guide to help figure out what documents you need to gather.
Select and complete the appropriate proof of loss form. You may fill out the claim form in Adobe Acrobat (PDF) or print the form to complete your claim. (How do I save a PDF form?)
- Medical Claim: English, Français, Español, Português, 中文, 한국어
- Baggage Claim: English, Español
- Missed Connection, Baggage Delay, Change fee for CO, NY, MD, SD
Submit your proof of loss from and other paperwork within 90 days:

Understanding the Claims Process

How Do Travel Medical Insurance Claims Work?

The insurance benefits give you three main types of coverages.

View the infographic »

Inbound

Gather your receipts, reports, and any other paperwork related to your claim.
Use this document reference guide to help figure out what documents you need to gather.
Select and complete the appropriate proof of loss form. You may fill out the claim form in Adobe Acrobat (PDF) or print the form to complete your claim. (How do I save a PDF form?)
- Medical Claim: English, Français, Español, Português, 中文, 한국어
- Baggage Claim
Submit your proof of loss form and other paperwork here:

TravelSafe

For faster service we recommend you file online for these types of claims:

Trip Cancellation »
Baggage »
Trip Delay, Trip Interruption, Missed Connection »

If you prefer to fill out a PDF or print the claim, follow these instructions:

Gather your receipts, reports, and any other paperwork related to your claim.
Use this document reference guide to help figure out what documents you need to gather.
Select and complete the appropriate proof of loss form. You may fill out the claim form in Adobe Acrobat (PDF) or print the form to complete your claim. (How do I save a PDF form?)
Submit your proof of loss form and other paperwork here:

Student Plans

Gather your receipts, reports, and any other paperwork related to your claim.
Use this document reference guide to help figure out what documents you need to gather.
Select and complete the appropriate proof of loss form. You may fill out the claim form in Adobe Acrobat (PDF) or print the form to complete your claim. (How do I save a PDF form?)
- Medical Claim: English, Français, Español, Português, 中文, 한국어
- Baggage Claim: English, Español
Submit your proof of loss form and other paperwork here:

Understanding the Claims Process

How Do Travel Medical Insurance Claims Work?

Take a moment to review our infographic to learn a little about the claims process.

View the infographic »

Markel

Gather your receipts, reports, and any other paperwork related to your claim.
Use this document reference guide to help figure out what documents you need to gather.
Select and complete the appropriate proof of loss form. You may fill out the claim form in Adobe Acrobat (PDF) or print the form to complete your claim. (How do I save a PDF form?)
Submit your proof of loss form and other paperwork here:

ICHIP Global

Gather your receipts, reports, and any other paperwork related to your claim.
Use this document reference guide to help figure out what documents you need to gather.
Download and complete the Medical Claim Form form. You may fill out the claim form in Adobe Acrobat (PDF) or print the form to complete your claim. (How do I save a PDF form?)
Submit your proof of loss form and other paperwork here:

Find Your Purchase Confirmation Email or ID Card

Your Certificate ID and plan name should be on your puchase confirmation email or ID card. If you still don't know our can't find your documents, please contact us:

(800) 335-0477 toll free
(317) 575-2656 worldwide
(317) 818-2809 collect
claims@sevencorners.com

Download Form(s)

Directions for submitting the claim are on the document.

EIIA Medical Claim Form
EIIA Trip Cancellation Claim Form

John Hancock

For faster service we recommend you file online for these types of claims:

Trip Cancellation »
Baggage »
Trip Delay, Trip Interruption, Missed Connection »

If you prefer to fill out a PDF or print the claim, follow these instructions:

Gather your receipts, reports, and any other paperwork related to your claim.
Use this document reference guide to help figure out what documents you need to gather.
Select and complete the appropriate proof of loss form. You may fill out the claim form in Adobe Acrobat (PDF) or print the form to complete your claim. (How do I save a PDF form?)
Submit your proof of loss form and other paperwork here:

Optional information that may be necessary to complete your claim:

Physician's Statement
Payment Authorization: English, Español
Privacy Disclosure (PHI Form): English, Español
PHI form FAQs
Subrogation Form (please complete if your loss was the result of an accident)

How to Submit a Claim Appeal

Appeal Information

Claim Status

Log into your Seven Corners account, or register a new one.
Account Login »

Contact Us

(800) 335-0477 toll free
(317) 575-2656 worldwide
(317) 818-2809 collect
claims@sevencorners.com
Fax (+1) 317-575-2256

Mail
Seven Corners, Inc.
Attn: Claims
303 Congressional Boulevard
Carmel, IN 46032 USA

303 Congressional Blvd.
Carmel Indiana 46032 USA

Legal Restrictions and Terms of Use

Not all insurance products described in this website are available to all persons in all States, Countries, or other jurisdictions at all times. Certain restrictions, conditions and eligibility requirements apply. In addition, if you are a United States or foreign citizen physically located and/or living in the United States while viewing this website, there may be certain additional restrictions, conditions and eligibility requirements that apply. Please contact Seven Corners, Inc. or your independent insurance broker/agent for details.

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS SITE. BY USING THIS SITE, YOU SIGNIFY YOUR AGREEMENT TO THESE TERMS OF USE. IF YOU DO NOT AGREE TO THESE TERMS OF USE, PLEASE DO NOT USE THIS SITE.

RESTRICTIONS ON USE OF MATERIALS

This site is owned and operated by SEVEN CORNERS, INC.®. No material from this site may be copied, reproduced, downloaded, uploaded, displayed, sold, published, republished, posted, transmitted, distributed, incorporated into another work or otherwise exploited in any way without the prior written consent of SEVEN CORNERS, INC.. The use on this site by any person of any data mining, data scraping, robot or similar process, device, software or similar or related technology is strictly prohibited. The modification or use of the materials from this site for any commercial purpose is strictly prohibited and is a violation of trademark, copyright and other proprietary rights owned by parties including SEVEN CORNERS, INC. and its affiliates.

DISCLAIMER

THE MATERIALS IN THIS SITE ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, SEVEN CORNERS, INC. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. SEVEN CORNERS, INC. DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE MATERIALS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. SEVEN CORNERS, INC. DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE MATERIALS IN THIS SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. YOU (AND NOT SEVEN CORNERS, INC.) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION RELATING IN ANY WAY TO YOUR USE OF THIS SITE. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

GOOGLE TRANSLATION

Translations of pages on the SEVEN CORNERS, INC. website are performed by Google™ Translate, a third-party service over which SEVEN CORNERS, INC. has no control. Google™ Translate is a free online language translation service that can translate text and web pages into different languages. Computerized translations are only an approximation of the website’s original content. The translation should not be considered exact and in some cases may include incorrect, incomplete or offensive language. SEVEN CORNERS, INC. does not warrant the accuracy, reliability or timeliness of any information translated by Google™ Translate. In addition, some applications, files or items cannot be translated, including but not limited to graphs, photos, drop-down menus or portable document formats (pdfs).

Please be aware that when a translation is requested, you will leave the SEVEN CORNERS, INC. website. SEVEN CORNERS, INC. does not endorse the use of Google™ Translate and there are other translation services may also be used to view our site. Any person or entities that obtain or rely upon information obtained from the Google™ Translate service does so at his or her own risk. When a translation is complete, you assume the risk of any inaccuracies, errors or other problems encountered. SEVEN CORNERS, INC. is not responsible for any liability, damage or issues that may possibly result from using Google™ Translate.

If you have any questions about Google™ Translate, please click the following link: Google™ Translate FAQs.

LIMITATION OF LIABILITY

Under no circumstances, including but not limited to negligence, shall SEVEN CORNERS, INC. be liable for any indirect, special, incidental, consequential or other damage, including, but not limited to, loss of data or lost profits, which result from the use of, or the inability to use, the materials in this site, even if SEVEN CORNERS, INC. or an SEVEN CORNERS, INC. authorized representative has been advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. Notwithstanding the above, in no event shall SEVEN CORNERS, INC.’s total liability to you for all damages, losses, and causes of action (whether in contract, tort or otherwise) exceed the amount paid by you, if any, for accessing this site.

TERMINATION

This agreement regarding the legal restrictions and terms of use for this website is elective until terminated by either party. You may terminate this agreement at any time by destroying all materials obtained from any and all SEVEN CORNERS, INC. site(s) and all related documentation and all copies and installations thereof, whether made under the terms of this agreement or otherwise. This agreement will terminate immediately without notice from SEVEN CORNERS, INC. if, in SEVEN CORNERS, INC.’s sole discretion, you fail to comply with any term or provision of this agreement. Upon termination, you must destroy all materials obtained from this site and any and all other SEVEN CORNERS, INC. site(s) and all copies thereof, whether made under the terms of this agreement or otherwise.

OTHER

This agreement shall be governed by and construed in accordance with the laws of the State of Indiana, without giving effect to any principles of conflicts of law. If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions. This is the entire agreement between the parties relating to the subject matter herein and shall not be modified except in writing, signed by both Parties.

SERVICE MARKS

The marks, registered marks, service marks, trademarks and the SEVEN CORNERS, INC. logo and designs in these Web pages are the property of Seven Corners, Inc., Inc. and/or its subsidiaries.

Seven Corners Information Security

Seven Corners Information Security

Seven Corners information systems are located in Microsoft Azure, one of the largest and most robust data center systems in the world, offering best-in-class security and reliability.

Security and Compliance

As part of our commitment to the safety of our customer and partner data, and because reliable, secure systems are our standard of excellence, we maintain the following standards and certifications:

PCI DSS – Payment Card Industry Data Security Standards
HIPAA - Health Insurance Portability and Accountability Act of 1996
NIST 800-53 rev4 - Security and Privacy Controls for Federal Information Systems and Organizations
GDPR - General Data Protection Regulation
Privacy Shield

Seven Corners follows best practices in all areas of security and compliance, including but not limited to:

Risk Assessment
Awareness and Training
Security Assessment and Authorization
Access Control
Audit and Accountability
System and Communications Protection
Configuration Management
Identification and Authentication
Contingency Planning
System and Information Integrity
Personnel Security
Incident Response

Business Continuity

Seven Corners maintains a multi-faceted approach to business continuity. Many of our production systems are in distributed geographies with response-time or geographic-based load balancing for performance and high availability. Other systems are maintained with warm spares in disparate geographies for maximum efficiency and minimal recovery times. Seven Corners also maintains a tiered backup strategy as governed by best practices, partner contracts, and applicable law. These backups are maintained in alternate geographic locations and are always secure in transport and cryptographically protected at rest. Seven Corners maintains an incident response procedure that includes multiple channels for both remediation and communication. This procedure is reviewed regularly.

Reference

Seven Corners Privacy Policy
Seven Corners Privacy Shield Certificate
Microsoft Azure Trust Center

Lloyds Cover Holder USTIA Member

)">