Trip Protection Claims

A summary of questions and instructions for filing a RoundTrip, RoundTrip Choice, RoundTrip Elite, RoundTrip Economy, or RoundTrip Outdoor claim.

Steps for filing a claim

  1. To start, we need to know which plan you purchased. You can find this information on your:
    • I.D. card, your policy, or your coverage letter.
    • If you created an account with us, a list of your plan purchases is stored in My Account.
  2. Sign and complete the appropriate Claim Form from the list below.
  3. Follow the instructions for each Claim Form regarding the documents you need to include when you submit your claim.
  4. You have several options to submit all documents to Seven Corners:

Forms

Please choose the form that corresponds with your plan and the type of claim you are making. It’s possible that you may have more than one type of claim to file. Choose all appropriate options.

My baggage or personal property was lost, stolen, damaged, or delayed. Or, I rented sports equipment on my trip because mine was lost, stolen or damaged:

Baggage Claim Form (RoundTrip® & RoundTrip® Choice bought before 2017 with a certificate number starting with 8RTC) Download Now
Baggage Claim Form (all other plans including RoundTrip® Choice bought in 2017) Download Now

I cancelled, interrupted or delayed my trip, or I missed my cruise or tour connection for my trip:

Trip Cancellation, Delay & Interruption Form (RoundTrip® & RoundTrip® Choice bought before 2017 with a certificate number starting with 8RTC) Download Now
Trip Cancellation, Delay & Interruption Form (all other plans including RoundTrip® Choice bought in 2017) Download Now

I became sick or hurt while traveling:

Accident/Sickness Claim Form (RoundTrip® & RoundTrip® Choice bought before 2017 with a certificate number starting with 8RTC) Download Now
Accident/Sickness Claim Form (all other plans including RoundTrip® Choice bought in 2017) Download Now

I was involved in a car accident while driving a rental car on my trip:

Collision Damage Waiver/Car Rental Coverage Form Download Now





FAQs

A completed claim form (these are listed above and include an instruction form explaining how to file your claim and the documents you will need to include). In addition to a completed claim form, we need proof of payment (copy of a credit card statement for expenses claimed and/or a copy of the front and bank of a cancelled check), documentation from your travel supplier confirming your trip was cancelled and if any credit or refund applies, e-ticket itinerary (if applicable), invoice/reservation copy for reservation (if hotel, cruise or tour), copy of new travel itinerary (trip interruption claims).

A completed claim form (these are listed above and include an instruction form explaining how to file your claim and the documents you will need to include). In addition to a completed claim form, we need documentation from the common carrier confirming the delay, reason for delay and length of delay, a copy of your original travel itinerary, a copy of your new travel itinerary, and receipts for additional expenses you are claiming because of the travel delay.

A completed claim form (these are listed above and include an instruction form explaining how to file your claim and the documents you will need to include). In addition to the completed claim form, we need the original medical bill listing the date of service, diagnosis, amount billed and type of services, proof of payment (if you already paid the bill), Explanation of Benefits from primary carrier (if applicable).

A completed claim form (these are listed above and include an instruction form explaining how to file your claim and the documents you will need to include). In addition to the completed claim form, we need documentation from the common carrier confirming the delay and length of delay and purchase receipts for additional expenses claimed due to luggage delay.

A completed claim form (these are listed above and include an instruction form explaining how to file your claim and the documents you will need to include). In addition to the completed claim form, a police report or copy of the claim you filed with your common carrier, the final outcome of the claim you filed with your common carrier and proof of ownership for the items claimed.

On the documentation required page of the claim form and on the claim filing instruction form.

No, we will accept a copy of your e-ticket.

No, you will need to contact the travel supplier or agent you purchased the trip with to cancel the booking.

No, if the claim is approved for payment we will issue the payment in the form of a check.

Some of our Round Trip policies allow you to purchase a policy with a pre-existing condition waiver. The pre-existing waiver applies IF the policy is purchased within a certain number of days of the initial deposit made for travel arrangement. Please review the pre-existing condition waiver in the policy for more details.

Appeal a Claim

Claims Appeals received in writing with supporting medical information will be addressed by Seven Corners within 30 days of receipt.

  1. Download our sample letter form to your desktop, fill out your information, and save the letter.
  2. Include as much detail as possible to explain why you believe your claim should be paid. Make sure to provide the information shown in red, as we need this to properly identify your claim.
  3. If you have additional information we have not received, such as medical records, attach them to the letter. Please note that we have a mailbox limit of 10MB for attachments. If you have a larger attachment, please send it separately.
  4. Mail: Seven Corners, Inc., Attn: Claims, 303 Congressional Boulevard, Carmel, IN 46032 USA
    Fax: (+01) 317-575-2256
    email: claims@sevencorners.com

Understanding the Appeal Process

If your claim has been denied, and you’ve received a letter from us explaining why it was denied, you have the option to appeal our decision. Simply disagreeing with our decision is not sufficient to change the denial. Your claim was processed by licensed analysts who are trained at interpreting policy language.

The original determination will remain in place unless we receive documented proof that an error occurred. This means that you must submit additional documentation, not previously considered, in order to file an appeal.  If you simply disagree with the determination without supporting documentation, this will be considered correspondence only and be handled accordingly.

When you send us your appeal letter, it must identify the reason you believe an error was made:

  • Factual
    • Is the effective date incorrect? You need to provide proof of the different effective date such as purchase request, confirmation, etc. 
    • Was there an error in the medical records? You need to provide corrected medical records, along with a written explanation from the medical provider (physician, hospital, therapist,etc.), where he or she explains the error. 
    • Was pertinent information left off your original Proof of Loss form? You need to send us a corrected Proof of Loss, with the updated information identified. 
  • Exclusions - Please review the exclusions section of your policy. If one or several exclusions are related to your claim denial, this is explained in our letter. You will need to provide documentation which proves that the exclusions do not apply. 
  • Timeliness - Was your claim denied for timely filing?
    • You will need to submit proof of when you filed your claim if we received it after the required 90 days. 
    • If you submitted your claim more than 90 days after the date of service, you need to provide a written explanation of why you did not file your claim within the 90-day requirement.
Claims are not accepted for consideration if they are received more than 12 months from the date of service. 

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