24/7 Emergency Assistance

Emergency Help that Follows You Where You Go

Seven Corners Assist is available 24/7 to help you, no matter where you are. Our multilingual team is trained to solve your situation quickly and efficiently.

How to Reach Us: email assist@sevencorners.com or call

1-800-690-6295 (toll free)

0-317-818-2808 (collect calls)


MEDICAL EMERGENCIES

If a medical emergency occurs, Seven Corners must be contacted:

  • As soon as non-emergency hospitalization is recommended
  • Within 48 hours of the first working day following an emergency admission
  • When your physician recommends any surgery, including outpatient
  • For emergency evacuation, repatriation, and assistance services

How We Help in a Medical Emergency

  • Emergency Medical Transportation
  • Medical Benefit Authorizations
  • Medical Bill Payment Guarantees
  • Help Locating Medical Care
  • Second Opinions
  • Escorts for Unaccompanied Children
  • Medical Record Translations
  • And Much More

Pre-certification
If you have purchased a plan that requires pre-certification, please review the requirements provided in your plan documents.

TRAVEL EMERGENCIES

How We Help with a Travel Emergency

  • Lost Passport Recovery
  • Embassy Contact Information
  • Hotel & Flight Re-bookings
  • Currency Rates
  • Local Weather Details
  • Inoculation Requirements
  • Visa Requirements
  • Interpreter Referrals
  • And Much More

For benefit and claims information, and all other non-emergency questions, contact Seven Corners at:
1-800-335-0611 (toll free) | 317-818-2805 (collect)

Travel Assistance FAQs

A: Seven Corners’ Assist Department can answer questions about our provider networks. You can reach them at assist@sevencorners.com or call 1-800-690-6295. You can also visit our Find a Doctor or Hospital page.

A: Your Seven Corners ID card contains information about filing a claim. You will be required to submit an itemized bill from the medical provider, proof of the payment you made to the provider (check copy, credit card statement, or receipt), along with a completed proof of loss form. As always, you can contact Seven Corners Assist with any questions.

A: This varies depending on whether the medical provider is contracted with Seven Corners or not.

Contracted Providers submit bills directly to Seven Corners, and we pay the provider for the portion of the service that is a covered benefit. You are responsible for payment of non-covered services, copays, and deductibles.

Noncontracted Providers do not have a contract with Seven Corners. We will try to work directly with the provider for guarantee of payment if you notify us before the scheduled visit. If you are required to make full payment at the time the medical services are provided, Seven Corners will reimburse you for covered benefits. You are responsible for payment of non-covered services, copays, and deductibles. Paying at the time of service will not affect the negotiated rate, if a negotiated rate has been established.

A: Seven Corners has a network of thousands of international health care providers — and the network is always growing. To learn more about the providers in our network, visit our Find a Doctor or Hospital page and look for the section labeled, Using the Health Plan Network Outside the United States.

A: Seven Corners Assist is our internal assistance team, and they coordinate evacuations, repatriations, and many other types of emergency transportation. They arrange these based on consultation with your local attending physician and our medical director.

A: Seven Corners utilizes its proprietary country profiles to determine provider quality standards as well as international accreditations.

A: U.S. health coverage does not always cross international borders for traveling employees, employees who are living outside of the United States, or employees who are citizens of another country. Additionally, coverage does not provide options for quality health care providers outside of the United States. Seven Corners solves this issue with our large non-U.S. provider network, which consists of quality doctors and hospitals throughout the world.

A: Payment in foreign currency is required by most international health care providers. By paying our providers in their country’s currency, Seven Corners can ensure a quicker and more reliable claims process for you.

A: Seven Corners translates claims and converts them to U.S. coding standards for reporting purposes. We pay the international provider in their currency.

A: In the United States, we use the MultiPlan network. Our Find a Doctor or Hospital page explains how this works.
Outside of the United States, we have an established Seven Corners network. Wellabroad.com lists each provider along with an explanation of their payment arrangements.

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