Travel Assistance FAQs
A: Travel Assistance includes many types of emergency and non-emergency medical and non-medical services. Specially trained multilingual representatives help travelers 24/7. The services they provide can range from something as simple as help finding a doctor to arranging a complex medical evacuation. For medical emergencies, Seven Corners uses nurses and physicians to connect with the local medical team and help coordinate care..
A: Your Seven Corners ID card contains information about filing a claim. You will be required to submit an itemized bill from the medical provider, proof of the payment you made to the provider (check copy, credit card statement, or receipt), along with a completed proof of loss form. As always, you can contact Seven Corners Assist with any questions.
A: This varies depending on whether the medical provider is contracted with Seven Corners or not.
Contracted Providers submit bills directly to Seven Corners, and we pay the provider for the portion of the service that is a covered benefit. You are responsible for payment of non-covered services, copays, and deductibles.
Noncontracted Providers do not have a contract with Seven Corners. We will try to work directly with the provider for guarantee of payment if you notify us before the scheduled visit. If you are required to make full payment at the time the medical services are provided, Seven Corners will reimburse you for covered benefits. You are responsible for payment of non-covered services, copays, and deductibles.
A: Seven Corners has a network of thousands of international health care providers — and the network is always growing. To learn more about the providers in our network, visit our Find a Doctor or Hospital page and look for the section labeled, Using the Health Plan Network Outside the United States.
A: Seven Corners Assist is our internal assistance team, and they coordinate evacuations, repatriations, and many other types of transportation. They arrange these based on consultation with your local attending physician and our medical director.
A: U.S. health coverage does not always cross international borders for traveling employees, employees who are living outside of the United States, or employees who are citizens of another country. Additionally, coverage does not provide options for quality health care providers outside of the United States. Seven Corners solves this issue with our large non-U.S. provider network, which consists of quality doctors and hospitals throughout the world.
A: Payment in foreign currency is required by most international health care providers. By paying our providers in their country’s currency, Seven Corners can ensure a quicker and more reliable claims process for you.
A: Seven Corners translates claims and converts them to U.S. coding standards for reporting purposes. We pay the international provider in their currency.
A: In the United States, we use the UnitedHealthcare network and the MultiPlan network. Our Find a Doctor or Hospital page explains how this works.
Outside of the United States, we have an established Seven Corners network. Wellabroad.com lists each provider along with an explanation of their payment arrangements.