Seven Corners Assist
Help that Follows You Where You Go

Seven Corners Assist is available 24/7 to help you, no matter where you are. Our multilingual team is trained to solve your situation quickly and efficiently.

MEDICAL ASSISTANCE

Toll free
1-800-690-6295

Worldwide
317-818-2808

Collect Calls Only
317-818-2809

Text
+1-888-655-1402*

WhatsApp
+1-317-430-1140*

*By sending a text to this number, you are opting in to receive messages from Seven Corners. You can text STOP at any time to stop receiving messages.

For non-emergency questions,
benefit and claims information, call Seven Corners:

1-800-335-0611 (toll free)
317-575-2652 (worldwide)
317-818-2809 (collect calls only)

What should I do if I need medical care during my trip?

1. Call the local emergency service and seek medical care as they direct.

2. Contact Seven Corners Assist as soon as you can (contact details are shown on your ID card).

  • We will review for a Guarantee of Payment* to pay the medical facility directly if the facility will allow and we are able to verify necessary information. 
  • If the facility where you are located cannot provide the level of care necessary for your medical condition, we will evaluate the need for an emergency medical evacuation.

3. Make sure your medical provider knows about applicable pre-certification requirements for your plan. Coverage can be limited if expenses are not pre-certified.  

IN THE U.S. — Check your ID card for a network.

You have a network: Search for a medical provider near you and schedule treatment.

You don’t have a network:  You can visit any provider you wish, including our network providers; however, you will not receive special pricing.

  • Whether you have a network or not, contact Seven Corners in these situations:
    • If non-emergency hospitalization is recommended.
    • Within 48 hours of the first working day following an emergency admission.
    • When your physician recommends surgery (including outpatient surgery).
  • Check your insurance plan for pre-certification requirements and make sure your provider knows to contact Seven Corners Assist for pre-certification. Coverage can be limited if expenses are not pre-certified. 
  • Do not pay a network provider as they will bill Seven Corners direct. 
  • If your plan has a network and you see a provider outside the network, you may be required to pay for treatment when you receive it.

OUTSIDE THE U.S. — You have access to our international provider directory.

Visit Wellabroad.com or contact Seven Corners Assist for help finding a provider.

  • Schedule an appointment with a nearby provider. Be certain to verify their payment preference before you see them. Some providers will bill Seven Corners direct, and others will require you to pay upon receiving treatment.
  • Contact Seven Corners in these situations:
    • If non-emergency hospitalization is recommended.
    • Within 48 hours of the first working day following an emergency admission.
    • When your physician recommends surgery (including outpatient surgery).
  • Check your insurance plan for pre-certification requirements and make sure your provider knows to contact Seven Corners Assist for pre-certification. Coverage can be limited if expenses are not pre-certified. 

*A Guarantee of Payment is a document that authorizes your medical provider/facility to treat you up to a stated dollar amount for specified medical conditions. It also includes details of your insurance plan, including medical maximum limit, deductible and copay if applicable. 

MEDICAL ASSISTANCE

How We Help

  • Emergency Medical Evacuation
  • Medical Repatriation
  • Pre-Certification (when applicable)
  • Medical Bill Payment Guarantees
  • Help Locating Medical Care
  • Escorts for Unaccompanied Children
  • Medical Record Translations
  • Medical Escorts
  • Return of Mortal Remains
  • And Much More

Pre-certification
If you purchased a plan that requires pre-certification, please review the requirements in your plan document and contact Seven Corners as requested. If you fail to pre-certify expenses, coverage for expenses may be reduced.

TRAVEL ASSISTANCE

How We Help

  • Political Evacuations (when applicable for your travel insurance plan)
  • Natural Disaster Evacuations (when applicable for your travel insurance plan)
  • Help with Lost Passport Recovery (We can provide information and guidance and connect you with the nearest embassy.)
  • Embassy Contact Information
  • Help with Hotel & Flight Re-bookings  (We can connect you with your hotel and airline and answer questions about the process. The airline and hotel will require you to contact them directly to request the re-booking.)
  • Currency Rates
  • Local Weather Details
  • Inoculation Information
  • Visa Information
  • Interpreter Referrals
  • And Much More

A friendly face delivers help when you need it the most.

  • Our 24/7 team uses video teleconferencing to work with customers who need medical evacuations and repatriations.
  • During the initial call, we will review your condition, treatment plan, travel recommendations (if known), plan benefits, and answer any questions.
  • After our initial call, we will send you a virtual conference invitation.
  • We will utilize follow-up video calls as needed and requested until your evacuation or repatriation is complete.

Stay informed while traveling.

Travel Alerts and Safety Tips →