Coronavirus and Trip Insurance

LAST UPDATED 3/10/2021

We have compiled a list of frequently asked questions to help you understand the coverage provided by our RoundTrip Basic, RoundTrip Economy, RoundTrip Choice, and RoundTrip Elite plans. In addition to reviewing this information, we recommend you read your plan document and contact us with any additional questions.

Frequently Asked Questions for RoundTrip plans

These FAQs pertain to RoundTrip Basic, RoundTrip Economy, RoundTrip Choice, and RoundTrip Elite. The answers to the FAQs below are based upon the travel insurance underwritten by United States Fire Insurance Company that is available in most states. Please note, however, that it is possible that the answers to these questions could vary by Plan Design and by state Your specific Plan Document controls.

Yes. COVID-19 is treated that same as any other sickness for purposes of all coverages that are triggered by a sickness or that can reimburse losses resulting from a sickness – including death caused by sickness. Depending on the Plan Design, this can include – but is not necessarily limited to – the following (including the sub-benefits of many of these):

  • Trip Cancellation,
  • Trip Interruption,
  • Accident and Sickness Medical Expense,
  • Emergency Medical Evacuation/ Medical Repatriation/ Return of Remains.

The same limitations and exclusions that apply to all claims also apply to claims for losses caused by COVID-19 related sicknesses, including the Exclusion for Pre-Existing Conditions (where applicable). Please note that the same rules that determine whether a sickness is considered to be a Pre-Existing Condition also apply to COVID-19.

Certain Plan Designs include a Waiver of the Exclusion for Pre-Existing Conditions. If the Waiver of the Exclusion for Pre-Existing Conditions applies to losses stemming from sicknesses, it also applies to losses stemming from COVID-19.

Likely no.

The Accident and Sickness Medical Expense coverage can only reimburse certain medical expenses, referred to as “Covered Expenses.” The cost of administering a test for any disease, including COVID-19, can only be covered if a Legally Qualified Physician (as defined by your Plan) orders you to be tested. Here, the test is being ordered by the United States government rather than a Legally Qualified Physician. Therefore, the cost incurred for administering this test would not be considered a Covered Expense for purposes of the Plan’s Accident and Sickness Medical Expense coverage or any other coverage – even if you test positive.

However, if a Legally Qualified Physician orders you to be tested for COVID-19 or any other disease while on your trip, this could potentially be covered under your Plan’s Accident and Sickness Medical Expense coverage, subject to the standard terms and conditions of your Plan.

Please note that the Plan will not cover the cost of administering a COVID-19 test undertaken solely to comply with the new federal regulations – even if you test positive (see FAQ 3). However, if this test determines that you are positive for COVID-19, then we would consider you to have a “sickness” within the meaning of your Plan’s Accident and Sickness Medical Expense coverage, subject to the standard terms and conditions of your Plan. Therefore, if a Legally Qualified Physician (as defined by your Plan) orders you to undergo medical treatment due to this positive COVID-19 test, your treatment could be covered.

Please note the Plan will not cover the cost of administering a COVID-19 test undertaken solely to comply with the new federal regulations – even if you test positive (see FAQ 3). However, if this test determines that you or a Traveling Companion (as defined by your Plan) are positive for COVID-19, then we would consider you or the Traveling Companion to have a “sickness” within the meaning of your Plan’s Trip Interruption coverage if a Legally Qualified Physician (as defined by your Plan) determines that you or your Traveling Companion must interrupt the trip due to this sickness. If a Legally Qualified Physician administers the test and he determines that you or a Traveling Companion are unable to continue the trip as planned, then there may be Trip Interruption coverage (as applicable), subject to the standard terms and conditions of your Plan.

If you or a Traveling Companion are determined to be positive for COVID-19 by a test that is administered by someone who is not a Legally Qualified Physician, additional action must be taken in order for this to be considered a covered sickness for purposes of Trip Interruption coverage. As soon as reasonably possible, you or your Traveling Companion will need to seek the attention of a Legally Qualified Physician, and the Legally Qualified Physician will need to confirm that you/your Traveling Companion are sick and that this prevents you/your Traveling Companion from being able to continue the trip as planned. Please note that a physician’s visit delivered via telehealth may be able to satisfy this requirement.

You could also have a payable Trip Interruption claim if you or a traveling companion are forced to quarantine as a result of a positive COVID-19 test. The quarantine trigger for Trip Interruption coverage is discussed in more detail below.

Travel Delay coverage typically covers different expenses than Trip Interruption coverage. This coverage may also be triggered by a positive COVID-19 test if – as a result – you are forced to quarantine due to COVID-19 for the number of hours detailed in your Plan. FAQs below describe what is considered to be a quarantine under Plans containing our travel insurance in more detail.

  • The standard rules that apply to Change Fee coverage apply if your Plan contains this coverage.
  • The standard rules that apply to Interruption For Any Reason coverages apply if you purchased this coverage.
  • However, you will not have a payable Trip Interruption claim or Travel Delay claim, as this situation is not a covered reason for either coverage.

Both Trip Cancellation coverage and Trip Interruption coverage can include “sickness” as a covered reason. In order for the “sickness” trigger to apply in either Trip Cancellation coverage or Trip Interruption coverage, you or a Traveling Companion (as defined by your Plan) must require medical treatment at the time of the cancellation or interruption (as applicable), and a Legally Qualified Physician (as defined by your Plan) must determine that this sickness requires you/your Traveling Companion to have to cancel or interrupt the trip. If a Legally Qualified Physician is employed by the travel supplier to administer the temperature check and she determines that your/your Travel Companion’s fever prevents you/your Traveling Companion from being able to embark on or continue the trip, then there may be Trip Cancellation coverage or Trip Interruption coverage (as applicable), subject to the standard terms and conditions of your Plan.

If you or a Traveling Companion fails a temperature check that is administered by someone who is not a Legally Qualified Physician, additional action must be taken in order for this to be considered a covered sickness for purposes of Trip Cancellation coverage or Trip Interruption coverage. As soon as reasonably possible, you/your Traveling Companion will need to seek the attention of a Legally Qualified Physician, and the Legally Qualified Physician will need to confirm that your/your Traveling Companion’s fever prevented you/your Traveling Companion from being able to embark on or continue the trip. Please note that a physician’s visit delivered via telehealth may be able to satisfy this requirement.

The language in our forms does not support an exclusion due to an event becoming “known” or “foreseeable.” As a result, US Fire cannot state that losses caused by COVID-19 would not be covered after a set purchase date. Rather, the date by which the Plan must have been purchased for benefits to be payable will vary from coverage to coverage and from Plan Design to Plan Design.

The coverage that you purchased may include, but is not necessarily limited to, the following covered reasons for Trip Cancellation – all of which could be triggered directly or indirectly by the COVID-19 pandemic. The exact language in each Plan may vary and not all covered reasons are included in each issued Plan:

  • Sickness
  • Death
  • Quarantine
  • Called to military duty for a national disaster
  • Family or friends unable to provide accommodations due to life-threatening illness or death
  • Primary or secondary school continues classes beyond the predefined school year
  • Being required to work during the trip
  • Being laid off or fired from your job

In all cases, the triggering event must occur while coverage is in effect. Additional terms apply to all triggers discussed above. See your Plan Document for full details.

The coverage that you purchased may include, but is not necessarily limited to, the following covered reasons for Trip Interruption – all of which could be triggered directly or indirectly by the COVID-19 pandemic. The exact language in each Plan may vary and not all covered reasons are included in each issued Plan:

  • Sickness
  • Death
  • Government mandated shut down of an airport or air traffic control system
  • Quarantine
  • Called to military duty for a national disaster
  • Family or friends unable to provide accommodations due to life-threatening illness or death
  • Primary or secondary school continues classes beyond the predefined school year
  • Being required to work during the trip
  • Being laid off or fired from your job

In all cases, the triggering event must occur while coverage is in effect. Additional terms apply to all triggers discussed above. See your Plan Document for full details.

Each of these separate coverages may include the following covered reasons – all of which could be triggered directly or indirectly by the COVID-19 pandemic (the exact language in each Plan may vary and not all covered reasons are included in each Plan):

  • Common Carrier Delay
  • Quarantine

For Travel Delay, an insured must be delayed (for the number of hours detailed in the Plan Document) while en route to/from or during a trip due to a covered reason.

For Missed Connection, an insured must miss a cruise or tour departure due to a delay (for the number of hours detailed in the Plan Document) caused by a covered reason.

In all cases, the triggering event must occur while coverage is in effect. Additional terms apply to all triggers discussed above. See your Plan Document for full details.

The ordinary meaning of the term “quarantine” is a strict medical isolation imposed by a recognized government authority, their authorized deputies, a medical examiner or a physician to prevent the spread of a disease.  An order is not considered to impose a strict medical isolation unless the order requires the relevant person to be confined twenty-four hours per day, seven days a week throughout its duration. 

If you decide to “self-quarantine” upon the advice of comments made by a public health official, or upon the advice of any medical doctor in the media, this is not considered to be a physician-ordered quarantine. Rather, a physician must specifically order the relevant person to be quarantined (and the order must apply twenty-four hours per day, seven days a week throughout its duration).

A “recommendation” is not a quarantine. The order must come from a government or a physician and must be mandatory to qualify as a strict medical isolation.

Likely no.

If a government or physician orders you to remain in your home or lodging, this can be considered a quarantine if – and only if – the order to shelter in place is mandatory and applies twenty-four hours per day, seven days a week throughout its duration. If the order is a “recommendation” or if there are exceptions that permit you to leave your home or lodging to obtain necessary provisions or food (etc.), this is not considered to be a quarantine as this is not a strict medical isolation. 

This will depend upon the restrictions imposed by the order. If a government or physician orders you to remain in your home or lodging, this can be considered a quarantine if – and only if – the order to self-quarantine is mandatory and applies twenty-four hours per day, seven days a week throughout its duration. If the order is a “recommendation” or if there are exceptions that permit you to leave your home or lodging to obtain necessary provisions or food (etc.), this is not considered to be a quarantine as this is not a strict medical isolation.

If the destination to which you are traveling is requiring all travelers similarly situated to you or (in most – but not all – Plans) your Traveling Companion (as defined by your Plan) to be quarantined (as described above in response to FAQ 12) for a period of time upon entry, you may be eligible for Trip Cancellation coverage – provided the quarantine that you or your Traveling Companion would face is in effect within 14 days of your scheduled departure date. You must cancel your trip within this 14-day period prior to departure. If you cancel your trip more than 14 days prior to your trip, there is no Trip Cancellation coverage due to a quarantine – unless you provide proof at the time of your cancellation that there is a quarantine order that will be in effect on your scheduled departure date.

If you have already departed on your trip but have not yet entered the destination that is requiring all travelers similarly situated to you or your Traveling Companion to be quarantined, there may be coverage for Trip Interruption – provided the quarantine that you or your Traveling Companion would face is in effect within 14 days of your scheduled arrival into that destination.

Please note that this accommodation only applies if the quarantine at your destination is completely unavoidable for all travelers similarly situated to you or your Traveling Companion. If you or your Traveling Companion can avoid the quarantine by testing negative for COVID-19 prior to arrival into the destination, then this accommodation would not apply.

No. The accommodation described above in FAQ 15 only applies if a destination during your trip is requiring travelers similarly situated to you to be quarantined upon arrival. It does not apply if you would face a quarantine in your return destination city or in any other place following the end of your trip.

Regardless of the terms of the Plan, United States Fire Insurance Company has made the administrative decision to allow for coverage to be extended for the entire duration of a COVID-19 related quarantine, and coverage will be extended for five additional days following the end of the quarantine provided you have not arrived back in your return destination city.

The answer varies based on the Plan that you purchased. However, here are some provisions to focus upon in your Plan to see what can be covered if you must quarantine during a trip.

Trip Interruption coverage reimburses certain unused, non-refundable travel arrangements. Trip Interruption coverage cannot reimburse any additional expenses incurred solely due to a quarantine except for your Additional Transportation Cost (as defined in your Plan). Also, if you quarantine in your prepaid hotel accommodations, you will not receive any reimbursement under the Trip Interruption coverage (or any other coverage in the Plan) for those same prepaid hotel accommodations.

If you incur additional hotel or meal expenses solely due to a quarantine, you will not receive any reimbursement under the Trip Interruption coverage either. Trip Interruption coverage may include a provision that provides reimbursement for additional hotel nights and meals (among other expenses) if you cannot continue travel due to a sickness that does not cause you to need to be hospitalized. Please note that you would actually need to be sick, as certified by a Legally Qualified Physician (as defined by your Plan), for this to apply if this provision is in your Plan.

However, the Travel Delay and Missed Connection coverages may be able to reimburse additional meal and hotel expenses incurred solely due to a quarantine (subject to the terms and conditions of the applicable coverage).

No. A person’s inability to enter a country or state (or municipality, etc.) altogether is not considered to be a quarantine for purposes of either Trip Cancellation or Trip Interruption coverage. However, if the Plan that you purchased includes either or both Cancel for Any Reason or Interruption for Any Reason coverages, benefits would be payable (subject to the standard rules that apply to these coverages).

As stated above, certain Plans may include being laid off or fired from your job as a covered reason for Trip Cancellation coverage and/or as a covered reason for Trip Interruption coverage. If either or both coverages in your Plan include this language, we will consider a furlough (or other temporary layoff) to trigger coverage – provided that you are furloughed while your coverage is in effect and the terms of the covered reason are otherwise satisfied. As with all claims, proof of loss will be required to be submitted for benefits to be payable. A statement from your employer describing your furlough may satisfy this requirement.

Some Plans that include being laid off or fired from your job as a covered reason for Trip Cancellation coverage and/or as a covered reason for Trip Interruption coverage also cover a Traveling Companion’s job loss. If your Plan includes a Traveling Companion’s job loss as a covered reason for Trip Cancellation coverage and/or as a covered reason for Trip Interruption coverage, the same analysis described above would apply to your Traveling Companion’s furlough (or other temporary layoff).

A cancellation due to fear of contracting COVID-19, even if reasonable and supported by a physician’s note advising the insured or a traveling companion not to travel due to an underlying condition (or any other reason), would not be covered unless you purchased Cancel For Any Reason coverage (subject to the standard rules that apply to this coverage).

The standard rules that apply to Cancel for Any Reason and Interruption For Any Reason coverages apply if you purchased either or both of these coverages.

The standard rules that apply to Change Fee, Itinerary Change, and Reimbursement of Miles or Reward Points apply if a Plan contains any or all of these coverages.

Additional coverages in your Plan Document may also be triggered.

Neither US Fire nor any other Crum & Forster company offers Cancel for Any Reason as a travel insurance coverage to residents of New York. US Fire does, however, partner with travel suppliers (such as cruise lines, tour operators, and travel agencies) who provide non-insurance Cancel for Any Reason Waivers to residents of New York. This is what the Governor was referring to. If you purchased your Plan with a cruise line, tour operator, travel agency, or any other travel supplier, we recommend that you ask the travel supplier if it offers a non-insurance Cancel for Any Reason Waiver.

We and our partners understand the nature of your situation and are here to provide assistance and applicable coverage under your Plan. We want to support all of our customers in a very meaningful way. Our ultimate goal is to help our customers navigate through this very serious situation.

This document only provides a general summary. Please refer to the actual Plan Document for the specific terms and conditions of the specific Plan issued to you as eligibility for coverage varies based upon the specific Plan terms, conditions and limitations, and may vary by state or may not be available in all states. Not all Plan Documents will include all of these coverages or coverage triggers, and certain features are not be available in all states.

General Trip Insurance Questions   Top ↑

These FAQs pertain to RoundTrip Basic, RoundTrip Economy, RoundTrip Choice, RoundTrip Elite, and RoundTrip International.

If you are cancelling or interrupting a trip, contact your airline, hotel, cruise line, or other travel providers before contacting us. Many of them are offering refunds and the option to reschedule trips.

Travel insurance covers nonrefundable trip expenses. To process claims, we must confirm:

  • You have expenses that will not or have not been refunded by your travel provider.
  • You have not received credits or vouchers to use on future trips.

  • Full refunds are allowed on most RoundTrip Economy, RoundTrip Elite, and RoundTrip International plans within 10 days of purchase. Refer to the plan document for details that are typically explained on page 1 under “Ten Day Look.”
  • Full refunds are allowed on most RoundTrip Basic and RoundTrip Choice plans within 14 days of purchase. Refer to the plan document for details that are typically explained on page 1 under “14 Day Free Look Period.”
  • Pro-rated refunds cannot be provided.
  • If we receive your request before your trip start date, we can adjust the trip dates according to guidelines in the plan document.
  • Provide this information: Your full name, date of birth, and certificate number (shown on your ID card).
  • If you received a full refund from all your travel providers, submit your cancellation request with proof of the refunds (copy of your credit card statement, bank statement, email from travel provider, etc.) in writing to policy@sevencorners.com
  • If you are within the free look period, you can cancel without contacting us. Visit here.
  • Email policy@sevencorners.com with questions and requests.

  • The free look period is a stated time period during which you can cancel the RoundTrip plan and receive a full refund.* This free look period is typically 10 or 14 days, depending on the plan you purchased. However, the number of days can vary by state, and some states do not have a free look period.**
  • If you’re past the free look period, you cannot cancel and receive a full refund because your coverage began for the trip cancellation portion of the insurance the day after you bought it. This means the insurance company was carrying the risk for you cancelling your trip during that time.

*You cannot receive a refund for the plan cost after your scheduled departure date.

**How do I know what my free look period is? Check your plan document and search for the phrase “free look.” If your state has a free look, it will appear on page one or two of your plan document.

You can move your coverage dates ahead to cover your new travel dates if your new travel dates do not exceed 24 months from the date you originally purchased the insurance.

  • The new trip dates must be provided to us before your current insurance ends and before the new trip start date.
  • There cannot be any claims on file when we receive the date change request. Once we change your trip dates, you are not eligible to file any claims for the original trip dates.
  • Provide this information: Your full name, date of birth, and certificate number (shown on your ID card).
  • Email policy@sevencorners.com with questions and requests.

Log in to your Seven Corners account to edit your contact information.

In most cases, we cannot extend these plans unless you have not yet departed on your trip. If your coverage is ending soon, you can buy a travel medical plan if you are traveling outside of your home country.

If travelers purchase CFAR within the required time frame, it could apply and allow the insured to cancel for fear of traveling, provided they meet the requirements for CFAR.

CFAR is an optional benefit you can add to RoundTrip Basic, RoundTrip Choice or RoundTrip Elite for an additional cost. This benefit is not available in all states. Our quick quote will offer the benefit to you it if is available in your state.

CFAR pays 75% of your nonrefundable trip cost if you cancel your trip for any reason you choose.

Additionally, you must meet these requirements to make a CFAR claim with our RoundTrip plans:

  • Cancel your trip 2 days or more before your scheduled departure date (your trip start date).
  • Buy the insurance with CFAR coverage within 20 days of the date your initial trip deposit is received.
  • Insure all nonrefundable prepaid trip costs (including the cost of subsequent travel arrangements added to your trip within 15 days of paying for them).

You cannot include the travel or airline voucher or credit as part of your insurable trip cost. If you do not have any nonrefundable trip expenses to insure and enter $0 for your trip cost:

  • There is no trip cancellation coverage.
  • If you interrupt your trip, you receive up to $1,000 for return airfare per person.

All other plan benefits apply.


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