Frequently Asked Questions (FAQ)

If you are experiencing a medical emergency, contact the local emergency services immediately and seek appropriate medical care. Do not call us first unless you need our help locating a medical facility.

Before you travel, learn how to contact emergency medical assistance. Not all countries use 911 as the emergency phone number.

For additional types of assistance, please call Seven Corners Assist using the phone number on your travel insurance ID card.  Seven Corners Assist is available 24/7 to provide support for urgent medical travel assistance services.  

If you are experiencing a medical emergency, contact the local emergency services immediately. For non-emergencies, you may view medical provider information by plan here or contact our team with questions.

Plans are customizable, and you are welcome to add coverage for adventure activities to your travel medical plan. We encourage each customer to speak with a licensed sales agent about which policy best meets your traveling needs.  

If you have a medical emergency, contact the local emergency services immediately and seek appropriate medical care.

If you need help finding a medical provider or have other questions, Seven Corners Assist provides travel assistance services 24/7.  

In many countries, payment upfront in the form of a deposit is required to secure initial treatment. Once evaluated, if additional funds are required, Seven Corners can work with the medical provider to issue a guarantee of payment. Once a guarantee of payment is approved and accepted by the provider, Seven Corners will continue to coordinate with the medical provider on submitting payment once you are discharged.

A guarantee of payment (GOP) is an agreement with a health care professional outside of the U.S. in which payment is guarantee for a covered procedure or care. 

In evaluating the medical care provided by local facilities, Seven Corners considers factors such as the quality of the clinicians, medical technology, and specialties available, along with the patient's medical requirements. If we determine the medical facilities are inadequate, our Assist team may initiate a medical evacuation.

Planning a medical evacuation requires careful consideration of several variables, most importantly, the severity of the patient’s medical condition, quality of care that can be accessed locally, and any medical risks involved in transporting the sick or injured patient. Our Assist team will also request necessary medical documents, passport information and speak with any primary insurance that may cover international travel.

When a decision to evacuate is made and Seven Corners covered benefits are approved, our Assist team manages the evacuation plan, including any needs the patient may have while en route.

In an unfortunate event where a customer dies while traveling, we recommend you contact the Seven Corners team at your earliest convenience so we can help and walk you through the benefits that may apply. 

Specially trained multilingual representatives help travelers with services ranging from needs as simple as helping you find a doctor to arranging a complex medical evacuation. For urgent medical situations, Seven Corners uses nurses and physicians to connect with the local medical team and help coordinate care.

All Seven Corners plans come with 24/7 urgent medical travel assistance services from our in-house team, Seven Corners Assist and non-urgent travel assistance handled by our Customer Service team Mon - Fri, 8:00 a.m. – 9:00 p.m. ET.